Amazon Sent Wrong Item (What To Do, Exchange + Keeping)
How to Deal with Amazon Sending the Unsolicited Item
If an incorrect item was received by Amazon, customers can request a replacement or a refund from Amazon. Customer can submit an Amazon.com request to get a refund or reach out to Amazon Customer Service. Customer may also be allowed the right to keep the item they don’t want.
Amazon offers two options for customers who have ordered the wrong product or received an incorrect package.
You can first call Amazon customer support at their 1-800 number to report an incorrect package. It is best to do this if you received the package even though it was not yours.
After customers contact customer support and explain their situation, they can be given a return or replacement if they receive the wrong product.
Amazon might request that the recipients provide information about the order slip if they have received a package. If this happens, Amazon could ask them to return it or arrange for a driver to collect it.
A second option to return the item you received is to submit a request for a reimbursement or replacement on Amazon.com. This request must be completed by the customers:
Log into Amazon to view your Orders. Locate the order that you placed and select “Return or replace items” which is listed on the right-hand side of your computer screen. In the dropdown menu “Reason for replacement”, select “wrong items were sent.” You can print the label for return and ship the inexact item.
Although the easiest way to deal with a wrong parcel being delivered is via the internet, customers will be required to send back the incorrect item.
Amazon may recommend the customer to keep the item they don’t want as a present if the problem is resolved through customer service.
If customers wish to retain the item that they’ve received, they should speak with a customer service representative so they can receive the right order and not lose the items.
Amazon allows me to keep the wrong item delivered.
The FTC (Federal Trade Commission) states that if Amazon delivers an item to customers they didn’t order it will be theirs to keep. Amazon usually requests that customers return any item received via their online shopping cart.
The channel that customers use to order their package will determine whether they are allowed to keep or return the incorrect item. If customers use the online form, they may be required to return the wrong item.
But, customers who call customer service live are likely to be insistent on returning the item.
Amazon offers a refund or exchange if they send the wrong item?
Amazon offers a return or replacement option for customers who report an incorrectly ordered item. It all depends on the customer’s preference.
Customer will receive their refund in 3-5 days following approval. Amazon will issue a new tracking # for any replacement shipment.
Amazon sent the wrong package to me.
There are several reasons why customers might have received an improper package.
A common reason is that the fulfillment center had packages for similar names or addresses, and therefore accidentally placed each item in the wrong area.
For customers who have been sent a package, even though there was nothing they ordered, it is most likely that the driver did not read the shipping label correctly.
How can I get my Amazon order returned?
You can return any incorrect item by filling in a request for a refund or replacement on Amazon.com. A printable label will be sent to customers after they have completed the return form.
After creating the return label, customers need to package the item properly. Amazon might ask you to return the product or send a delivery driver.
If customers return the item themselves, Amazon will refund the postage cost and Import Fees Deposit after the refund and replacement form has been fully processed.
Amazon Makes It Easier to Return a Wrong Product
Amazon’s process for returning the wrong item is very simple, as long as customers accurately fill out the refund and replacement form, and return the item within the time stated on the replacement form.
Customers have had problems trying to return an incorrectly sent item. Amazon has not received the package, and they are charging the account.
Customers are encouraged to ask for a tracking number at their local post office if they send the package back to Amazon.
You can read our posts related to what you should do if Amazon delivers to an incorrect address or a damaged package.
Returns Center. Amazon.com allows customers to submit a return and replacement request for incorrectly received items. To request a new item, customers can also call Amazon Customer Service.
.Amazon Sent Wrong Item (What To Do, Exchange + Keeping)